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Terms and Conditions

Welcome to Aqua Design Innovation’s website! Please read these conditions carefully before shopping as they affect your rights and liabilities. By making a purchase either electronically via this website, or by phone, or in person with a representative of Aqua Design Innovations you agree to be bound by these terms and conditions.

Application of Terms and Conditions of Sale

By clicking on the “Add to cart” button and completing a product purchase through Aqua Design Innovations, the customer represents and warrants that the customer has the requisite legal capacity, authorization and consent (under the relevant laws in the relevant jurisdiction) to contract with Aqua Design Innovations and agrees to be bound by the Terms and conditions. The Terms and Conditions represent the complete and existing contract between customer and Aqua Design Innovations in relation to a purchase of any of the products. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Aqua Design Innovations shall be subject to amendment without liability on the part of Aqua Design Innovations. Aqua Design Innovations reserves the right to amend, add or vary any of these Terms and Conditions at any time without prior notice.

Livestock Shipping Policy

Livestock orders will be shipped with one of two options: UPS 2nd day air for $15 or UPS next day air for $25. Both shipping options qualify for live arrival guarantee.

Livestock orders valued over $60 (excluding the value of plants and/or dry goods in the same order) are required to be shipped with UPS next day air.

Livestock orders containing species labeled as sensitive are required to be shipped with UPS next day air.

Plant orders will be shipped with USPS priority mail for $7.

Dry goods will be shipped with UPS ground shipping for a regional rate.

Forum member customers qualify for 2 day live guarantee, where all livestock are guaranteed to remain alive for 2 days after the shipment has been received by said customer.

In the event that the livestock die within the 2 day live guarantee, we will either credit the cost of the livestock lost or replace the livestock with a reshipment. Livestock valued over $50 will be reshipped ONCE and livestock valued under $50 will be credited.

In order to receive credit or reshipment through our 2 day live guarantee and live arrival guarantee, a picture of the dead livestock must be sent to info@aquadesigninnovations within 2 days after the shipment has been received by the customer.

No cash reimbursements will be given.

In the event that the livestock shipment has been interrupted, delayed, or lost due to a cause that is beyond Aqua Design Innovation’s control, the customer is responsible to file a claim with UPS. Aqua Design Innovations will do its best to assist in the claims process.

In the event that the UPS claims has been denied, Aqua Design Innovations will not be responsible for reimbursing the cost of livestock or the cost of shipping for the order placed.

Livestock orders will be shipped on Mondays, Tuesdays, and Wednesdays. All orders placed after Tuesday at 2:00PM PST will be shipped the following Monday.

Heat/cold packs are available upon request for free. Please keep your local weather in mind. Less than 50*F will require heatpacks and greather than 85* will require cold packs.

Customers who require shipment to destinations outside of the continental U.S. must contact email prior to placing an order. Shipping costs will be determined accordingly. There is no live arrival guarantee or 2 day live guarantee on livestock orders placed outside of the continental U.S.

Accuracy of Information

Aqua Design Innovations makes every effort to ensure that all information on this site is up to date, current and correct. However, Aqua Design Innovations does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors accepted). We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.

Product Warranties

All applicable products come with a manufacturer warranty, unless the manufacturer has provided none. Aqua Design Innovations shall pass on any product warrant offered by the manufacturer of the products to the customer. However, as Aqua Design Innovations does not manufacture the products itself, Aqua Design Innovations shall neither be held responsible for any faults or defects of the products nor shall it be liable for any claims for loss, harm or damage by the customer or any end-consumer or any third party arising out of or in connection with the products. Customers will be responsible for all transport cost to and from Aqua Design Innovations for all warranty claims and will be responsible for cost between us and the factory or repairer. Please consider these costs before buying from Aqua Design Innovations.