ECOQUBE C+ SUPPORT
Frequently Asked Questions
Do you have a guarantee/warranty?
Please see this link for more information: https://getecoqube.com/pages/ecoqube-warranty
Do you have a return policy?
We can process returns for all products that are unused and are in the original packaging. All other situations are handled on a case by case basis through reaching out at firstname.lastname@example.org. As is guaranteed in our warranty, any new product received directly from ADI that has mechanical defect will be covered. Please see our warranty here for more information: https://getecoqube.com/pages/ecoqube-warranty
What is the size of the EcoQube C+?
The EcoQube C+ including the light is about 11.25" x 8.25" x 22.5" (0.28m x 0.21m x 0.57m) , weighs approximately 10 pounds (4.54kg) with volume of tank being around 3 gallons (.011m^3).
Why is it not recommended to eat plants grown out of the C+?
1. The plant is used for filtration. If removed, the main filtering mechanism of the EcoQube C+ will be removed as well and cause an imbalance in the ecosystem.
2. Aquarium products are not made for food consumption. Many people may end up using aquarium fish food, dechlorinator and others recommended by local fish stores that can be toxic.
3. If we do not have this disclaimer, we may be liable for the consumption of plants grown out of the EcoQube C+.
Is the UV Sterilizer needed?
We originally built the aquaponics filter in the EcoQube with commercial use in mind, so it could be scaled for food production and run clean water through plants we harvest from the filter/pump. However, a typical small aquarium will not require UV sterilization, although it does help keep the water extra clear and clean by acting as a buffer for mistakes such as overfeeding or too much light which can cause bacterial and algal blooms. The UV sterilizer can be added on as an attachment as well!
What plants are best for filtration?
We've found that the absolute best plants to grow are Golden Pothos - they are extremely easy to take care of and grow very well. However, basil and mint do a great job of filtering as well, and bring an AMAZING aroma into the room.
What fish/livestock are recommended for the C+?
We'd highly recommend a Betta/Siamese fighting fish because they thrive in room temperature water. Other fish, such as guppies, endlers, white cloud mountain minnows, zebra danios, and goldfish can be kept in the EcoQube C+ as well, but they'd require specific water parameters.
We also recommend amano algae eating shrimp and algae eating nerite snails to keep the ecosystem pristine. You can see additional items we offer to EcoQube C+ owners at getecoqube.com
Does the C+ need supplemental light like sunlight?
Sunlight is what usually causes imbalances in an aquarium or ecosystem. Sunlight has a lot of energy and can cause algal growth due to imbalances in the ecosystem. Keep it away from sunlight and your EcoQube C+.